Subject: Tech Support Candidate - Rajendra Singh
From: Rajendra Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 07:32:42 +0000

| | Tech Support Test

Name | Rajendra Singh
E-mail | [email-masked]
Phone Number | (9599582011) 9599582011
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Greater Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Radit Energy | IT support | 15 November | 15000
Previous Employer 1 | HCl | IT support | April 2017 | 10000
Previous Employer 2 | | | |

You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, let&#039;s figure out where the problem is

With a little detective work, we can narrow down the cause of the problem.

Open a new tab and check to see if you can load another website like google.com

If you can open another site, skip down to The problem only happens with certain websites.

If you can&#039;t open another site, continue on to the next step.

Launch another browser, like Internet Explorer, and try to open the site you were having problems with.

If the site works in another browser, see The problem only happens in Firefox.

If the site doesn&#039;t work in another browser, check out The problem happens in all web browsers.

.Proxy settings check properly working or not.

What according to you is difference between Bluetooth and Wifi? | The most difference between Bluetooth and Wifi is that, Bluetooth is actually accustomed connect short-range devices for sharing information whereas Wifi is used for providing high-speed web access or internet.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good Customer Service – Your customer emails from your website. You respond within 24 hours.
Great Customer Service – You respond to that customer within minutes. (And watch out, this is fast becoming the standard of simply “good” service.)

What according to you makes you a good candidate for customer service or technical support job?

The candidate has a passion for technical support
The candidate comes off as honest and sincere
The candidate understands the bigger purpose of technical support

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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