Subject: Tech Support Candidate - Harpreet Singh
From: Harpreet Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 03:19:59 -0400

| | Tech Support Test

Name | Harpreet Singh
E-mail | [email-masked]
Phone Number | (+91) 9910678532
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Faridabad, haryana

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Hind hydraulics and engineers | Quality inspector | 17/02/2020 | 15000
Previous Employer 2 | NA | NA | NA | NA

You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Steps depends on the type of error. I will minimise my browser window by going in the leftmost corner. Than I am going to switch off my wifi option on my laptop and switch it on again. Now I will maximise my browser window and refresh the page. If error still persist  than i will switch off my internet by going onto wifi and network settings on my device and connect again after refreshing by using airplane mode. If problem gets solve than ok if not than I will minimise my browser window and go on the desktop of my computer than I will open my computer and go into network settings and disable the auto selection to manual selection and manually select the available network. Than I will go into my browser and refresh my page . If problem gets solve than it's good otherwise I have to look for some more settings in my computer.
What according to you is difference between Bluetooth and Wifi? | Bluetooth is local network set up between two devices. Wifi is local network set up between multiple devices. Bluetooth uses pairing code generated by one device to connect it to other device. Wifi uses password set up for one router and multiple device can connect to it.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A good customer service resolve customer query but don't give them valuable experience to remember so that they can come back willingly. On the other hand great customer service not only resolves the issue but connect with customers so that their experience is much greater and they build trust with every interaction.
What according to you makes you a good candidate for customer service or technical support job? | Being a good listener and having a inclination towards resolving customer issue by applying analytical skills instantly and giving them human care makes me good candidate.

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