Subject: Tech Support Candidate - ADIL HUSSAIN Wagay
From: ADIL HUSSAIN Wagay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 07:16:46 +0000

| | Tech Support Test

Name | ADIL HUSSAIN Wagay
E-mail | [email-masked]
Phone Number | (+91) 7089237005
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Laxmi nager delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Magnum group | CSA | 30/12/2016 | 10000
Previous Employer 2 | | | |

You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1: check twice or thrice ,so that one gets confirmed ,that it is a connection problem.
Step 2:Check load on website,sometimes because of load it can not work properly.
Step 3: if the problem is not of load or because of connection, then try to refresh computer and try again.

What according to you is difference between Bluetooth and Wifi?

Bluetooth:only one device can get connected at one time
Wifi can get connected to multiple devices at a particular  time
Second difference is Bluetooth is used to connect devices without wire.But wifi's primary fuction is to provide access to internet.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is to  fulfill all the needs of respective clients.And great customer service is to provide all help at earlist ,speedy way and to make good relations with the clients for future.

What according to you makes you a good candidate for customer service or technical support job?

As i have already worked in customer support ,I am familiar with the work culture.
2nd my communication skills are up to date to meet all the prerequisites to provide help.
3rd I am keen learner, which helps me to get new skills that can improve my work to get raised .
4th I was a successful customer service associate at my previous company.

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