Subject: Tech Support Candidate - Prashant Kumar
From: Prashant Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 03:08:06 -0400

| | Tech Support Test

Name | Prashant Kumar
E-mail | [email-masked]
Phone Number | (+91) 6005217066
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Jammu

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all from my side I'll do two things, firstly I'll check the internet is connected properly , second I'll check the site is working properly.
If not then I'll wait for some time to get the issues solved, if the problem still persists then I'll write my problem that I am facing to the customer care executive and resolve the issue as soon as possible.

What according to you is difference between Bluetooth and Wifi? | The main difference between Bluetooth and Wifi is the purpose behind its designing. Bluetooth is essentially used to connect short-range devices for sharing data while Wifi provides high-speed internet access.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is just making the customer satisfactory.
But Great service is going above and beyond your customers expectations.
It means listening to your customer, and from what you hear, anticipating their needs and wants.

What according to you makes you a good candidate for customer service or technical support job?

- Good communication skills and ability to listen and express.
- Polite behaviour with everyone results in full customer satisfaction.
- Being a B.E CSE guy, Know basic IT stuff.

| |