Subject: Tech Support Candidate - Abhishek Pundir
From: Abhishek Pundir <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 03:06:30 -0400

| | Tech Support Test

Name | Abhishek Pundir
E-mail | [email-masked]
Phone Number | (201005) 9205829371
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ghazibad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro | Back end executive | 31st march | 25000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, let's figure out where the problem is
1) open a new tab and check to see if you can load another websites.
A) if you can open other websites skip down to the problem only happens with certain websites
B) if you can't open the site move to the next step
2)Launch another browser,like internet explorer.
C) if the problem continues
3) Try cleaning cookies and cache
D) if clearing cookies and cache doesn't work, it's probably a sign that there is a problem with the website itself.

What according to you is difference between Bluetooth and Wifi? | Bluetooth allows for short-range data transfer between devices. Wi-Fi,on the other hand,allows devices to connect to the internet. Bluetooth linits the number of devices that can connect at any one time, whereas Wi-Fi is open to more devices and more users . Bluetooth bandwidth is low whereas Wi-Fi has high bandwidth. Bluetooth is less secure comparatively whereas Wi-Fi security features are better. Bluetooth range between devices is 10meters whereas Wi-Fi range is 100meters.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

The main difference between good and great customer service is that, in the good customer service,you are probably only barely keeping your customer satisfied, while with the great customer service,you are not only keeping them satisfied you are also keeping them loyal.

What according to you makes you a good candidate for customer service or technical support job?

1) Positivity - A negative person can kill a team,by talking poorly about customers or other employees.
2) Coachability - Candidate must be eager to learn,but should not be defensive if you give criticism.
3) Agreeableness - Tendency to be friendly, approachable,and easy to get along with.
4) Stability - Candidate must react positively to negative or stressful situations.
5) Openness - Willingness to try new ways of doing things.

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