Subject: Tech Support Candidate - Rohan Bhatnagar
From: Rohan Bhatnagar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 02:51:06 -0400

| | Tech Support Test

Name | Rohan Bhatnagar
E-mail | [email-masked]
Phone Number | (91) 9990856202
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Vasundhara Ghaziabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Genpact | Process Associate | 26 Dec 2019 | 11500
Previous Employer 2 | | | |

You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check the internet is connected or not. If it is connected then I will refresh the page again to open the website again. If again it is not opening then I will wait for sometime and try again. I will try to open in another browser.

What according to you is difference between Bluetooth and Wifi?

WiFi is generally used for internet but it has more wider usage like transfer of files at high speed via share it.
Bluetooth is used for data transfer or file transfer comparative at low speed and sometime to connect Bluetooth devices.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service means to get customer satisfied. Trying to understand customer problem and giving solution.
Great customer service means to highly satisfied customer. Give better solution to him.

What according to you makes you a good candidate for customer service or technical support job?

Firstly we should understand the problem of the customer for which he is coming to us.
After understanding the problem of the customer we should give him a proper and better resolution to solve his problem.
After getting the solution to the customer if he is not coming again to another customer service associate that means we have solved his problem and he is completely satisfied.
It shows that we are good candidate at customer service.

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