Subject: Tech Support Candidate - YASH LODALLIWAR
From: YASH LODALLIWAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 02:47:42 -0400

| | Tech Support Test

Name | YASH LODALLIWAR
E-mail | [email-masked]
Phone Number | (+91) 9922950161
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | warora,dist. Chandrapur, Maharashtra

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

STEP 1. Clear Browser Cache.
STEP 2. Clear Site Cache.
STEP 3. Clear Router Cache/if not then DNS Record.
STEP 2. Clear ISP Cache.
or
Just force Reload the site.
or
You can try same site on different web Browsers.

What according to you is difference between Bluetooth and Wifi? | Bluetooth provides wireless connection of multiple devices Bluetooth range of connection between two devices is around 10 m, it is less secured, supports less number of users, whereas Wifi is used to provide high speed Internet to the device through Router or any Internet provider device range of connection is around 100 m, it is more secured than Bluetooth even has some risks, supports large number of users.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Main difference between good and great customer service is providing customer a satisfied result of there solution and with a satisfied solution there communication should also be trustful and loyal.

What according to you makes you a good candidate for customer service or technical support job?

According to me a candidate should have a intermediate knowledge of technical role and he should be more oriented towards the way of making customer understand what he is trying to explain with the knowledge which customer has.
By this customer will try to make a picture in his mind and understand what executive is trying to make him understand for his solution of problem.

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