Subject: Tech Support Candidate - raginee verma
From: raginee verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 02:46:12 -0400

| | Tech Support Test

Name | raginee verma
E-mail | [email-masked]
Phone Number | (+91) 9565491610
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 62 ,near noida sector 62 metro station

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- check your internet connection
2- check out some other browser
3- Try to clear cookies and catch files
4- Reload a website
5 - Make sure a site is not blocked
6 - Try the IP adress

What according to you is difference between Bluetooth and Wifi? | Bluetooth is used to connect devices without using cables , while wifi provides high speed access  to the internet. Bluetooth cosumes low power while wifi consumes high power. Bluetooth provides less security whike wifi provides better security than bluetooth
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is when we respond to the customer needs with in 24 hours while Great customer service is when we we respond immediately on the customer needs .Good customer service is when we try to solve the problem of the customer while great customer service is when we always solve the cistomer problem any how when our first priority is our customer needs.

What according to you makes you a good candidate for customer service or technical support job?

I have patience
I am attentive
Clear communication
I have the ability to use positive langauge
I can manage the time
I have problem solving capability
I always try my best to solve any problem
I am good in team work

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