Subject: Tech Support Candidate - Vivek Pal
From: Vivek Pal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 06:44:11 +0000

| | Tech Support Test

Name | Vivek Pal
E-mail | [email-masked]
Phone Number | (+91) 8279580429
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Way2Dream Holidays | Sr. Travel Sales Expert | | 28,000/-
Previous Employer 1 | Ison Bpo India Pvt Ltd | Sr. Customer Service Executive | | 22500
Previous Employer 2 | AXA Assistance India Pvt. Ltd. | Sr. Ops Coordinator | | 20000

You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If an error is there firstly i will check which type of error it is showing there then i will check in other browser might be it's a browser issue. If still it is not working then i will check my internet setting by opening other webpage if it was working fine on other web page. I will clear the cache and also clear my browsing history and check once again or also Block the Ads might be due to ads page is loading slowly or not able to load.
What according to you is difference between Bluetooth and Wifi? | The main difference according to me is through blue tooth we can connect the whole device to other device but through wifi we can only connect internet in better way.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

1. To become a great customer service provider first you have to become the great listener.
2. Always feel customer pain (Always remember customer is a king)
3. Provide the Solution in a polite manner and also according to the company policies. If your tone is polite and in discipline then customer will accept your words.
4. Always use the professional words don't use sir many times over the call always use last name of the customer with salutation.

What according to you makes you a good candidate for customer service or technical support job? | As i have mentioned my experience i was working in service industry from last 4 Years started my carrier with Make My trip and the last company was Way2Dream Holidays. Mainly i worked with the travel industry and in Travel industry to fulfill the demands of the customer is necessary but at some points all company are failed to satisfy each customer in travel industry. So at that point of time company needs us. I have very good interaction between many of the customers and resolved there issue also sometime i might got failed to satisfy the customer with my words but not every time. I am also experienced in handling  VVIP customers Like i worked with Volkswgen Group also. So that makes me eligible for this Job.

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