Subject: Tech Support Candidate - Ankita Verma Ankita
From: Ankita Verma Ankita <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 02:42:05 -0400

| | Tech Support Test

Name | Ankita Verma Ankita
E-mail | [email-masked]
Phone Number | (91) 9096140916
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Nagpur

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Use a website down checker.
Use a ping checker.
Run step by step diagnostics.
Conduct a trace route.
Use network and website monitoring software.

What according to you is difference between Bluetooth and Wifi? | Bluetooth is primarily used to connect device without using cable, while WiFi provide high speed access to internet.Bluetooth is wireless technology standard that is used to exchange data over short distance between personal mobile device.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service- A prospect is on the phone and asks you a question you don't know the answer to.You put them on hold to find the answer and then come back to them with it.
Great customer service-you explain you don't know the answer but will get them the answer.

What according to you makes you a good candidate for customer service or technical support job? | It's all about attitude in addition to your acdemic qualification, I am a soft spoken,good listener, problem solver, helpful,can work individually as well as with team.

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