Subject: Tech Support Candidate - Akhil Yusuf
From: Akhil Yusuf <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 02:41:24 -0400

| | Tech Support Test

Name | Akhil Yusuf
E-mail | [email-masked]
Phone Number | (+91) 9892809726
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sector 82

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TajSats | Administrative executive | - | 20000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) troubleshooting internet connectivity
2) if internet is fine, will check URL
3) date and time of my system
4) Try to open other weblinks if they are opening fine then it might possible the requested weblink is down.

What according to you is difference between Bluetooth and Wifi?

Wifi and Bluetooth are both one of the connectivity medium
Main difference between them is the amount of data transmitted between them is much higher
Wifi can transmit data in much higher speed
Easy connection is possible in wifi as compared to Bluetooth
Bluetooth has very less range upto 10 ft in maximum cases , and in wifi we can get ramge of minimum 30 mtrs in all the direction
Bluetooth is mainly used to send media and play audio over cell phones and devices
Wifi is used to send internet packets within network

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is that we are helping them to solve their queries within time

Great customer service is that we solve their query and train them for future alike problem with satisfaction in minimum time

What according to you makes you a good candidate for customer service or technical support job? | Im very good at understanding the situation of the user and responsive which can help me to resolve the call as soon as possible

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