Subject: Tech Support Candidate - Amit Chandel
From: Amit Chandel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 02:39:05 -0400

| | Tech Support Test

Name | Amit Chandel
E-mail | [email-masked]
Phone Number | (91) 8750997657
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Burari Delhi, Near GTB Nagar

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Competent Computers India | Customer Support Engineer / Associate | May 25, 2020 | 14,000+conv.
Previous Employer 1 | Pentagon Tech Fusion Services Pvt. Ltd. | Jr. Engineer | Sept 2018 | 12,000
Previous Employer 2 | | | |

You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First If internet is working fine I will check the error code.
If it's 404 then it means the page which I am looking is not available or URL mismatch
If it is 500 then we can try again after a little time as the server is busy handling request or timeout.

Secondly we can check by clearing the browser, cache.

Third we can check by opening the same site in some other browser or device to confirm.

What according to you is difference between Bluetooth and Wifi?

Bluetooth is wireless technology that enables users to send and receive data though we can share internet too with it through Bluetooth tethering wirelessly but it's speed is low as compare to WiFi and device should be near within 15m to communicate.
WiFi or wireless fieldity is a technology which allows devices to communicate through internet or internally as LAN or WAN. It has high speed and distance in comparison to Bluetooth.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service provides the users satisfaction and solves there query as required.
In case of great customer service the customer are provided not only satisfaction but also an good experience vwhich makes them loyal toward organisation.

What according to you makes you a good candidate for customer service or technical support job? | A candidate in customer service or technical support should be polite, responsive, listen to the customer problem carefully and provide the best possible solution not only that but he should make the client satisfied through his organised communication.

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