Subject: Tech Support Candidate - Rahul Allawadhi
From: Rahul Allawadhi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 02:37:26 -0400

| | Tech Support Test

Name | Rahul Allawadhi
E-mail | [email-masked]
Phone Number | (91) 7292015464
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sector-16, Rohini, Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Wipro Ltd | Associate | 9 April 2020 | 17,000
Previous Employer 2 | Na | Na | Na | Na

You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If I get an error while opening a website so as a computer user first of all I would check if the error belongs to website itself or is it any internet error. If it is an error that belongs website itself then it can only be fixed by the developer of the website. If it is an internet error then I would Check internet connection by opening any other website. If the other website opens then i will try to open the website that is not opening , in a different browser . If it still does not ooen then I would restart the computer and again try to open it.
If internet connection is fine then we can try

What according to you is difference between Bluetooth and Wifi? | Bluetooth helps in connecting two devices with each other for sharing, transferring single or multiple files whereas with wifi we can connect more than two devices so that we can surf internet and communicate with other devices or computer on a different network.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | I think that good customer service would only include resolving the issue that the customer is facing but great customer service according to me is that along with the resolution of the issue the technician must provide a uniquely pleasant experience to the customer by interacting with him with complete patience while showing absolute empathy and acknowledgement to the customer that we understand his/her issue and would try our best to resolve it. Great customer service involves influencing him/her in a positive way about the usage of the product by keeping in mind the company' ethics and code of conduct.
What according to you makes you a good candidate for customer service or technical support job? | I have the experience of dealing with foreign customers. As soon as they hear us on the phone, the first thing that strikes them is our accent. They cannot understand what we are saying. And doing everything on the phone which does not provide any visual aid makes it more difficult. So one has to be extremely patient. I have that patience and composure to deal with the customers in a pressurising situation where the customer is frustrated. Fixing everything for the customer on the call in a time limit is a key to great customer support. I have handled those customers who just want their products fixed as soon as possible . I am good with deadlines  where I can troubleshoot the issue without being hasty but responsibly quick

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