Subject: Tech Support Candidate - Lakshya puri Lakshya
From: Lakshya puri Lakshya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 02:35:33 -0400

| | Tech Support Test

Name | Lakshya puri Lakshya
E-mail | [email-masked]
Phone Number | (91) 9759777955
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Agra

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tata motors | Associate | Currently working | 22000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

As a computer user
First of all I will check the web address and make sure that I am going to the right web page
Secondly I will open the same webpage on another computer with the same IP address
Thirdly I will check wether the internet connection is proper or not or might be web page must be down
Fourthly clear all the cache and cookies

What according to you is difference between Bluetooth and Wifi?

Bluetooth is the device which is connected to other device for transferring information between two or more devices that are near to each other where speed is not an issue
Whereas wifi is a full scale network as it enables a faster connection and provide better wireless security than bluetooth

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The main difference between providing the good customer service and providing great customer service is that in the former we are probably only barely keeping our customer satisfied In the later we are not only keeping the customer satisfied but also keep them loyal
What according to you makes you a good candidate for customer service or technical support job? | According to me that makes me a good candidate for customer service or technical support job is having a good communication skills, problem solving skills and passion for the role which I am assigned for these thing makes me a perfect candidate

| |