Subject: Tech Support Candidate - Amandeep Singh
From: Amandeep Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 02:34:51 -0400

| | Tech Support Test

Name | Amandeep Singh
E-mail | [email-masked]
Phone Number | (91) 9877011353
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Amritsar

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Koacher tech pvt ltd | Call centre executive | 22-3-2020 | 10000
Previous Employer 2 | | | |

You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Well, first I see the internet connection which is connect with my computer. If that is okay, I try again to open website, if there is not open then I will try the customer care executive , because sometimes website is not working from administrative office and if wrong from my side than I will call to person who have technically knowledge.
What according to you is difference between Bluetooth and Wifi? | Bluetooth is primarily used to connect devices without using cables, while Wi-Fi provides high-speed access to the internet. Bluetooth is a wireless technology standard that is used to exchange data over short distances near about 10-20 feet, usually between personal mobile devices.Wi-fi is also used for transfer data , albeit wi-fi main use of the internet
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | In my opinion, when someone call me to solve his problem, first I listen him with carefully. After that I notice his issue and will try try to explain the reason behind the problem. If he has satisfaction with me it's only good for me, because sometimes technical things is not understand for any person. Nevertheless, if he has satisfied with my answer and say thanks to me on call and also said to me sir you are doing well, I really appreciate you knowledge and you win my heart and also say that I tried many times to resolve my problem albeit found nothing, you help to resolve my issue your are a great person, I think that I gives him a great customer service.
What according to you makes you a good candidate for customer service or technical support job? | In my point of view, The main part of customer service is politeness, if I am not polite person and speak roughly with our customers that is bad habits of me. Firstly I need to understand the problem of that guy and than I try to explain what's the solution of the problem. I will try step by step to customer to explain everything and also say that you don't need to worry about that I try to do as best as possible, if I satisfied that person with my polite behavior and patience, I think that this polite behavior and speak softly is the main resources of good customer care services.

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