Subject: Tech Support Candidate - Robin Sharma
From: Robin Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 02:34:38 -0400

| | Tech Support Test

Name | Robin Sharma
E-mail | [email-masked]
Phone Number | (+91) 9555977746
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Malviya nagar, south delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | TSA | | 30
Previous Employer 1 | Concentrix | Cx support | |
Previous Employer 2 | Star pc support | Cx support | |

You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, check your network connection. Wireless connections can be flaky and drop out at any time, so make sure you’re connected to the right network.

You can check your network by ping command and also search typle google in web browser.

Check your firewall should be off.
And network is connected automatically ,(I.p assigned by DHCP).

What according to you is difference between Bluetooth and Wifi?

Bluetooth is used for connecting smart device
And wifi is used for high speed internet .

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

good customer service is you only fix or solve the Query with normal greeting.
And great customer service is you make your customer happy by solving the issue and also make a loyal contact and greed them out of the box.

What according to you makes you a good candidate for customer service or technical support job?

A customer service or technical support person should always be confident , he /she never be jope less,
Is customer is not satisfied take it as a challange and tell customer that your worry is my worry.
I will help you out from this situation.

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