Subject: Tech Support Candidate - Sumit Jha
From: Sumit Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 06:34:38 +0000

| | Tech Support Test

Name | Sumit Jha
E-mail | [email-masked]
Phone Number | (+91) 8603686028
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Badarpur

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cosmo Solution | Service Engineer | 28 February 2020 | 17200
Previous Employer 1 | Tega Industry | Service Engineer | 31 May 2019 | 16700
Previous Employer 2 | | | |

You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If you see the message "ERR_NAME_NOT_RESOLVED" or "ERR_CONNECTION_REFUSED" in my browser window, try these steps: Checking the web address (URL) in the address bar to make sure im going to the right webpage. If I'm, try to open the same webpage on another computer connected to the same network.

What according to you is difference between Bluetooth and Wifi?

Bluetooth Wifi
1. Bluetooth has no full form. While wifi stands for Wireless Fidelity.
2. It requires bluetooth adapter on all devices for connectivity. Whereas it requires wireless adapteron all devices and wireless router for connectivity.
3. Bluetooth consumes low power. while it consumes high power.
4. The security of bluetooth is less in comparison of wifi. While it provides better security than bluetooth.
5. Bluetooth is less flexible means in this limited users are supported. Whereas wifi supports large amount of users.
6. The radio signal range of bluetooth is ten meters. Whereas in wifi this range is hundred meters.
7. Bluetooth require low bandwidth. While it requires high bandwidth.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Conceptually, the main difference between providing “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied – you are also keeping them loyal! This is a very important distinction – and one that many services providers do not always “get”.
What according to you makes you a good candidate for customer service or technical support job? | Example: “To me, customer service means identifying the root of a customer’s problem and working to find a solution that surpasses their expectations using in-depth knowledge of the company’s service or product. Exceptional customer service is all about maintaining a positive and friendly attitude that makes a good first impression and leaves a lasting one.”

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