Subject: Tech Support Candidate - Kuldeep Yadav
From: Kuldeep Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 02:34:15 -0400

| | Tech Support Test

Name | Kuldeep Yadav
E-mail | [email-masked]
Phone Number | (+91) 9810548216
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bulandshahr

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CD International | IT Manager | 21 - Dec | 22k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First I am going to open a new tab and check to load another website like google.com.
2. If it doesn't open than.
3. I am going to check my internet connection from bottom of my display on right hand side.
4. If it's not working then I am going to check my router and modem that they are receiving power and working perfectly or not.
5 If it's working fine and internet connection is working fine in my computer than.
6. I am going to clear cookies and cache of my browser.

What according to you is difference between Bluetooth and Wifi? | Bluetooth is a short-range wireless solution for pairing one device with another, whereas Wi-Fi has greater range and works with multiple devices.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good Customer Service – For one reason or another, your customer is irate and you have to deal with it. While they are being offensive and it was not your doing, you work to the best of your ability to help them.
Great Customer Service – First, you apologize, even if you had nothing to do with why they are upset. You accept responsibility. Let them know you will work to resolve this and actively search for ways to turn their frustration into satisfaction.

What according to you makes you a good candidate for customer service or technical support job? | To me, customer service means identifying the root of a customer’s problem and working to find a solution that surpasses their expectations using in-depth knowledge of the company’s service or product.

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