Subject: Tech Support Candidate - Akshay Kumar
From: Akshay Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 02:31:24 -0400

| | Tech Support Test

Name | Akshay Kumar
E-mail | [email-masked]
Phone Number | (+91) 8979758137
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delta 2 greater Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Orange door infra Pvt LTD | Relationship manager sales | Dec 2019 | 28000
Previous Employer 2 | Udayat solution Pvt LTD | Asst manager sales | 2017 | 22000

You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-Close other tabs , extensions.
2- Restart Chrome.
3-Restart your computer.
4-Open the page in another browser.
5- fix network issues and report website problems.

What according to you is difference between Bluetooth and Wifi?

Bluetooth has no full form .
While wifi stands for wireless fidelity.
Bluetooth consumes low power.
WiFi consumes high power .
Bluetooth require low bandwidth.
WiFi require high bandwidth.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service-
1- your coustomer emails from your website.you responsed within 24 hour's .
2- A prospect is on the phone and ask you a question you don't know the answer to.you put them on hold to find the answer and then come back to them with it .

Great coustomer service-
1- respond to that coustomer within minutes.
2- explain that you don't know the answer but will get them the answer

What according to you makes you a good candidate for customer service or technical support job?

The positive attitude towards coustomer and willingness to help someone by providing the correct resolutions or informations .
Maintaining professional relationship with the coustomer good communication skills.

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