Subject: Tech Support Candidate - Aditya Kumar
From: Aditya Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 06:30:34 +0000

| | Tech Support Test

Name | Aditya Kumar
E-mail | [email-masked]
Phone Number | (0000) 9572021214
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida sec 137

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech mahindra | Customer support | | 17000
Previous Employer 1 | Alianz Patner | Customer support | | 16500
Previous Employer 2 | Allsec technologies Ltd | Customer support | | 12000

You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

When we are trying to open a website (www.ndtv.com) and we error we flow some step

Browsers will often cache, or temporarily store, resources from websites you visit in order to improve load speed. Some sites will also use plugins for additional caching. Often when you don’t see your custom styles on your site, it’s because the browser or other system has cached an older version of your site.

Here’s a tutorial that’ll walk you through all of the main steps to clear your site and plugin caches.

If clearing your browser cache doesn’t seem to work, here are a couple of additional strategies to try:

Try a Different Browser
Each browser will keep its own cache of the sites you visit. By opening your site in a different browser (or in the private mode offered by some browsers, such as Chrome’s incognito window), you can often see an uncached version of your site.

Ask Your Host if They Have a Cache
Some hosts will provide caching for your site right in their servers, which is where your site files are stored. If you’re not sure, you may want to contact your host to ask if they are caching your site and, if they are, ask them to clear that cache for you.

Try a Different Internet Source
Occasionally, just loading your site over a different internet source can help to bypass an existing cache. If you have a mobile device with available data, the simplest way to do this is to temporarily turn off WiFi on your device and reload the page.

What according to you is difference between Bluetooth and Wifi?

Difference between bluetooth and wifi
Bluetooth has no full form. While wifi stands for Wireless Fidelity.
It requires bluetooth adapter on all devices for connectivity. Whereas it requires wireless adapteron all devices and wireless router for connectivity.
Bluetooth consumes low power.while it consumes high power.
The security of bluetooth is less in comparison of wifi. While it provides better security than Bluetooth Bluetooth is less flexible means in this limited users are supported. Whereas wifi supports large amount of users.
The radio signal range of bluetooth is ten meters. Whereas in wifi this range is hundred meters.
Bluetooth require low bandwidth. While it requires high bandwidth.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Communication is the key difference between good customer service and great customer service. That's why everything we do is all about communication. It's so important to establish a positive customer-business relationship and how to effectively communicate in that relationship. For many businesses, customer service tends to be a reactive relationship rather than a proactive and ongoing conversation. (click that to tweet it!) You usually only learn about an issue when a customer decides to bring it up to you. Businesses don't hear about the majority of customer complaints (at least by way of the customer involved).

What according to you makes you a good candidate for customer service or technical support job?

Technical support job

| |