Subject: Tech Support Candidate - Probidita Baruah Probidita
From: Probidita Baruah Probidita <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 02:23:48 -0400

| | Tech Support Test

Name | Probidita Baruah Probidita
E-mail | [email-masked]
Phone Number | (122017) 7578053563
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Encore capital | Accounts manager | 30.06.2020 |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) Firstly we have to identify the problem.
2) Secondly try to find the probable cause leading to the problem
3) Thirdly identify the root of the cause
4) lastly  try to find a solution to act upon the cause.

What according to you is difference between Bluetooth and Wifi? | Bluetooth is used to share files, data between two personal mobiles whereas wi-fi provides access to internet
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A good customer service only makes the customers satisfied. It do not provide the guarantee of the client will stay for a longer duration or shorter duration whereas great customer service will provide satisfied and loyal clients who will come back again and again for delightful services.
What according to you makes you a good candidate for customer service or technical support job? | Firstly I am patient and have a good adaptability to adjust in any environment. Secondly I can grasp things quickly when taught.

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