Subject: Tech Support Candidate - Danish Shah
From: Danish Shah <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 06:21:29 +0000

| | Tech Support Test

Name | Danish Shah
E-mail | [email-masked]
Phone Number | (91) 7006182923
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Okhla

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will check whether the internet is working or not if it is then I will try it in other browser if it still doesn't open then I will disable the browser extension or disable ad blocker
What according to you is difference between Bluetooth and Wifi? | Bluetooth is mostly used to share files but wifi is used for better n faster internet connectivity
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Great customer service is all about listening and helping in all possible ways and genuine interest in problem solving of the customer concerned. Answering all possible question and then even more and exceeding the expectations that a customer has from the service provider. All the focus here should be customer oriented

What according to you makes you a good candidate for customer service or technical support job?

I m MBA fresher with dual specilsation in Marketing and HR and i believe that I can put myself all in with complete focus on customer service. I believe a person like me on a learning stage of my life can be a great addition to your team and can bring a complete 100% effort all round .
Thank you

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