Subject: Tech Support Candidate - Chandan Pant
From: Chandan Pant <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 02:20:02 -0400

| | Tech Support Test

Name | Chandan Pant
E-mail | [email-masked]
Phone Number | (110091) 7838646913
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | East Vinod Nagar

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Smart Systems Solutions Pvt. ltd | Customer Support Engineer | | 14567
Previous Employer 1 | Irvine Infocoam | Desktop Support Engineer | 10Jan2018 | 10000
Previous Employer 2 | | | |

You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First i have to check all the internet connections are pluge in. And then i have to check for which browser is using for if their is restriction on browser or like some settings manage for browsing so i have to update the setting and then try for open the website. If issue occurs same so i have to try the open website in other browser. If issue same so may be some settings are manage by administrator or may be network team.
What according to you is difference between Bluetooth and Wifi? | Wifi is the path which is provide internet connection or internet connectivity and bluetooth os for make connection between to device

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good is with manner or humbleness with the customer.
And great was like if customer is in trouble and he is very tens about it. So you have to be thier for his help and make to bielieve him that we will fix it and give you the better solution

What according to you makes you a good candidate for customer service or technical support job?

As i know i am humble with all the customer. I had a incident in my past office.. my customer is in trouble with the some issue on computer wifi. And i wasn't in office that time so assist him on phone and do make all the necessary steps and finaly he did it. And he told me thanku very much and then i realize i customer satisfaction is more important.

| |