Subject: Tech Support Candidate - Abhishek Tiwari
From: Abhishek Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 02:17:15 -0400

| | Tech Support Test

Name | Abhishek Tiwari
E-mail | [email-masked]
Phone Number | (82876) 28478
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Shakti Nagar , Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Mahindra Holidays and resorts India Pvt Ltd | Marketing executive | Nov 30 | 18,000
Previous Employer 2 | | | |

You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I would check the internet connection . If the problem still persist I would reopen the browser and try to connect again.

What according to you is difference between Bluetooth and Wifi?

Difference between bluetooth & wifi:-
You can not share files such as music etc. Over the wifi to another device .
Wifi is an. Internet based thing whereas bluetooth can work offline as well

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | the main difference between providing “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied – you are also keeping them loyal!
What according to you makes you a good candidate for customer service or technical support job? | According to me my prior exposure to the BPO industry as well as my good listening skills and understanding the customer's query and problem and my problem solving skills is what makes me a good candidate for this profile

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