Subject: Tech Support Candidate - Jatin Adhikari
From: Jatin Adhikari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 02:15:43 -0400

| | Tech Support Test

Name | Jatin Adhikari
E-mail | [email-masked]
Phone Number | (91) 8130673113
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First I will check My internet connectivity .
2.If My Internet Is fine then I will Check ping commond On my CMD promt.
3.if ping Is Good Then I will try The Same Site to Another Browser.

What according to you is difference between Bluetooth and Wifi? | The main difference is that Bluetooth is primarily used to connect devices without using cables, while Wi-Fi provides high-speed access to the internet. Bluetooth is a wireless technology standard that is used to exchange data over short distances (less than 30 feet), usually between personal mobile devices.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

1.The service provider must be Very good listener.
2.The Service provider must be Very good at Problem identification.
3.Service provider must Be give their services on A time.

What according to you makes you a good candidate for customer service or technical support job? | To me, customer service means identifying the root of a customer’s problem and working to find a solution that surpasses their expectations using in-depth knowledge of the company’s service or product. Exceptional customer service is all about maintaining a positive and friendly attitude that makes a good first impression and leaves a lasting one.

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