Subject: Re: LSM Joining Case Test - Rahul Kumar
From: Rahul Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 May 2020 03:42:49 -0400

| | LSM Joining Case Test

Name | Rahul Kumar
E-mail | [email-masked]
Phone Number | (+91) 9958449775
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | According to me the information is provided in the blurb is appropriate and suggested to the customer to update his travel details so that he can receive ticket at earliest.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

It is no secret that excellent customer service ensures repeat business. This ensures a high ROI. It also leads to happy customers. And happy customers turn into brand ambassadors, advocating your brand and bringing in friends and family as new customers. That’s free promotion!
Combining consistently good customer services with an occasional golden instance of support can be great boost for the brand. The key is to steer clear of mediocrity.
Good customer service and inbound call centre services or call centre outsourcing services is about building a customer-centric business. It is about being attentive to the customers — what they need, how they can be supported, where the customers are most comfortable interacting, follow-ups, constant contact, feedback and surveys, etc.

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