Subject: Re: LSM Joining Case Test - Zulfkar Ali Sailani
From: Zulfkar Ali Sailani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 May 2020 07:02:52 -0400

| | LSM Joining Case Test

Name | Zulfkar Ali Sailani
E-mail | [email-masked]
Phone Number | (+91) 8800733118
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Blurb 4 is the best possible answer for the query. Customer has requested for delivery before Lady Gaga event and also asked whether delivery is possible at his hotel address.

Customer can easily login to Viagogo account and modify the address where he wants the delivery after 2 days.

Addition:-
Delivery of ticket might not be possible at your address within next 2 days but you can accept the delivery of ticket at your Hotel address. We request you to update the address on your account by using this link http://www.viagogo.com/Help/76, or you can change your delivery address by signing in to your viagogo account, and locating the order under your "Purchases.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

When we just answer the queries of customer then you can say it is good customer service but if you follow up with concerned team to get the work done on customers behalf then we can say that it great service.

If we want to give great service to our customers then we have to be very polite with customers and try to resolve the complaints within shortest possible time and if there is a delay then we should call that customers and ask for more time.
If we keep our customers informed than most of customers never complain against our service.

| |

You can edit this submission and view all your submissions easily.