Subject: Re: LSM Joining Case Test - Sunny Sharma
From: Sunny Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 May 2020 06:08:55 -0400

| | LSM Joining Case Test

Name | Sunny Sharma
E-mail | [email-masked]
Phone Number | (+91) 8447971606
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | It gives a crisp answer to the question asked by the customer.  The question is when the ticket will be received and whether it can be delivered to hotel address. Blurb 4 gives the exact information that customer is looking for,  unlike others.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is providing basic service that the customer is looking for, whereas great customer service is providing exceptional customer service.
Good customer service is looking for help and answering every question to make him happy whereas greag customer service is telling the customer that you dont know the answer but you will be looking for resources and will help him,  so that he feels special. It is going extra mile to solve his problem. Adding value to call by appreciating him for his loyaly and membership,  that we value his business with us.  Acknowledging every concern of his and providing the end resolution of it

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