Subject: FW: LSM Joining Case Test - Arpita Sarkar
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 18 May 2020 09:00:37 +0000

Reject

From: Arpita Sarkar <[email-masked]<mailto:[email-masked]>>
Date: Saturday, 16 May 2020 at 8:05 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Re: LSM Joining Case Test - Arpita Sarkar

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Arpita Sarkar
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9999605966
Which blurb would you select?   Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    Only Blurb 2 has the feasible solution to the query raised by the customer. As the e tickets can be viewed on mobiles or that can be printed whenever you want. It is quite difficult to deliver the tickets to a new address within very short period of time. Also there is a possibility of getting late in transit due to various uncontrollable factors.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   The major difference between providing “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the later, you are not only keeping them satisfied – you are also keeping them loyal! This is a very important distinction – and one that many services providers do not always “get”.
The another key difference may be in the good customer service it will be "Meeting the Customer Expectation", and in the good customer service it is "Exceeding CUstomer Expectation" by walking extra mile to not only solve customer issue but also to built long lasting impressions on customer mind by effective communication.

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