Subject: Re: LSM Joining Case Test - Akhil vats
From: Akhil vats <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 May 2020 08:40:03 +0000

| | LSM Joining Case Test

Name | Akhil vats
E-mail | [email-masked]
Phone Number | (91) 9718869244
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I have selected this blurb because the agent is enthusiastic and giving the choice to customer if there is nay delay to get the tickets.. So , he can get the same on his hotel address by providing the details in given format.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is building the relation with your customer and. Thanking the customer and promote your goods and to lead the positive impression on your customer.

Great customer service is to first listen the query or problem of customer and provide him the resolution while being energetic and if required use empathy and sympathy to understand the customer need and acknowledge his problem.

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