Subject: Re: LSM Joining Case Test - Usman Ansari
From: Usman Ansari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 May 2020 07:05:14 -0400

| | LSM Joining Case Test

Name | Usman Ansari
E-mail | [email-masked]
Phone Number | (110093) 8802041492
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Blurb 4 looks correct as customer has asked to deliver tickets at hotel and In this blurb, it is giving online link to update the new address.  I would like to give some additional information as email should start with greeting and if it is required then apologise should be made. In this competitive world, we want to give the great service to our customer. At the end of email, advisor name and company should be there.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

In today era, great customer is must. If you are only resolving query then it is good customer service but if you are resolving quickly and effectively then it is great customer service.

If you are only giving resolutions then customer will repeat then give complete resolution, probe if required.

Please try to win the trust of customer so that customer can refer the services to others.

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