Subject: LSM Joining Case Test - Nishtha Singh
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 14 May 2020 01:58:24 -0700 (MST)

Hi Ma'am, 

This girl is for tech support and staying in Noida. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

	
	
			LSM Joining Case Test 
		Name 	Nishtha Singh 
E-mail 	[email-masked] 
Phone Number 	(91) 8368285316 
Which blurb would you select? 	Blurb 2 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	I selected this blurb because of the availability of e tickets to the person who wanna go to lady gaga's concert. He can anytime access the ticket he wants to without and problem. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	In Good Customer Service customer emails from your website. You respond within 24 hours whereas in Great Customer Service you respond to that customer within minutes. 
In Good Customer Service your customer is not happy with a product/service and wants to return it or get a refund. You willingly accept the return less any restocking or trouble it causes you. In Great Customer Service you not only graciously accept the return but let the customer know you will waive all fees associated to ensure that their experience is a good one. You then suggest alternative products/services that might fit them based on their feedback on the initial experience. 	

	
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