Subject: LSM Joining Case Test - Mohamad khan
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 13 May 2020 02:30:40 -0700 (MST)

Hi Ma'am, 

He stays in New Friends Colony (South x). And his last salary was 32000. He is ready to negotiate. 
But location is an issue. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

	
	
			LSM Joining Case Test 
		Name 	Mohamad khan 
E-mail 	[email-masked] 
Phone Number 	(+91) 09625536604 
Which blurb would you select? 	Blurb 1 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	initially we have to apologise to the customer. Then address the concern with emphasizing the customer. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	initially, Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the the purchase or sale is made... 

The main difference between providing good customer service and delivering great customer service is that, in the former, you are probably only barely keeping your customers satisfied. Satisfied will come to you all over again again. 

Good customer simply means an average customer service. Which means customer will not recommended your company to most of the people and you might can lose that customer as well. 
So it very important to provide excellent customer service to bringing the customer in in future with new reference to generate more revenue for the company 

	
	
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