Subject: Re: Corporate : iTrack Freshers : Jobs : internship : projects : Training
From: HR Livesalesman <[email-masked]>
To: charan k <[email-masked]>
Date: Tue, 12 May 2020 03:45:33 -0700 (MST)

Hi Charan, 

Please find the Job description of the Current opening we have. 

TECH SUPPORT – CCE – 24X7 – EXCELLENT SALARY & BENEFITS 
0 - 5 Years 
Delhi NCR, Delhi, Noida 

Job Description 

EXCELLENT GROWTH AND LEARNING OPPORTUNITIES FOR CANDIDATES WHO TAKE INITIATIVE. AMONGST THE FASTEST PROMOTIONS IN THE INDUSTRY FOR HIGH PERFORMERS 

About the Job: The job requires interacting with customers of from around the world primarily over E-mails and Phone calls to ensure all issues are resolved to customer's satisfaction. Job requires you to understand the customer's problems accurately, follow the established procedures to investigate and resolve the problem, and communicate with the customers. You would be working in multi-tasking environment working on multiple customer services and back-office operations at the same time. 

As a Technical Support Executive, you will be dealing with our customers from around the world. As a company we take great pride in the level of customer service we deliver to the customers. Therefore we hire only the best Tech support professionals. 

Requirements: 
Excellent command overwritten and spoken English(NO EXCEPTIONS) 
Problem solving and analytical skills 
Communication and interpersonal skills 
Ability to work in high pressure environment 
Self motivated 
Self disciplined 
Typing speed - 35 wpm or more 
International Call Center experience is not required, but will be an added plus 
Flexibility to work in 24x7 environment 
Our office is located near Sector 15 Noida Metro Station, candidate would have to commute themselves to work. 
SCHEDULE YOUR INTERVIEW ON CALL:- 
Call HR +917042335393 

LiveSalesman 
A-72, Sector -2 
Noida - 201301 
(Near Sector 15 Metro Station) 

Why work with LiveSalesman 

Work with an established industry leader offering stability for over 15 years 
Work in a multicultural team, a workplace where people from all around the world collaborate in one office to share views and ideas. Meet people who speak different languages, eat different food and wear different clothes. 
Work on projects for companies which have changed the way people do things around the world. Our clients range from Start-ups which disrupt the market to established fortune 500 companies 
Learn a new skill - As a small company everyone multi-tasks, work on multiple projects. Every day will be a new learning experience 
GROW!!! - We prefer to not hire leaders and managers from outside the company. Capable and hardworking people will find their way to our leadership development program 
When we are not working - we are having fun, and when we are working, we are still having fun! 

So come join the fun! 

This position is for blended process in our international BPO office. The Job is primarily email support with some phone functions. Good English communication is a must for this position. Experience in Voice process, email process would help, but its not required. You must have basic skills to handle customer service, and work in a 24x7 environment. We are hiring both Technical Support Executives as well as Senior Technical Support Executives. Although we work 24x7, most of the shifts are day, and usually all agents are able to safely commute using public transport. 
We don't normally have shift changes when safe public transport is not available 

----------------- 
Additional Basic Info 
The position is open both for Technical Support (0-2 Years of Experience) as well as Senior Technical Support Executives) with over 2 years of experience. 
The open positions are for: 
Email Process (non voice process) 
Voice Process 
Chat Process 
Blended Process 

Perks and Benefits 

++ Bonus, Incentives, Mediclaim, Accidental Insurance 

Industry:BPO / Call Centre / ITES 

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations 

Role Category:Voice 

Role:Associate/Senior Associate -(Technical) 

Employment Type:Full Time, Permanent 

Desired Candidate Profile 
Please refer to the Job description above 

Company Profile 
LiveSalesman 

Leading provider of turn key customer contact and business process management solutions to leading e-businesses worldwide. With service delivery operations around the world, we are a multi-cultural team dedicated to providing innovative and cutting edge solutions to our clients. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 12 May, 2020, at 12:59, charan k <[email-masked]> wrote: 

Hi Hardeep, 

Greetings from Trans Neuron Technologies!! 

It was nice talking to you. As discussed, please share us open requirements and job description so that we can share profile for the same. 

I would like to introduce our platform iTrack and our organization 

Introduction 

Trans Neuron Technologies Pvt,. Ltd. is a leading Edtech company in India. We have more than 10,000 students on our iTrack platform in India and Malaysia. These students are learning various courses that are required in today's dynamic IT universe. These are IoT, Cyber Security & Forensics, Big Data & Analytics, Block-chain just to name a few. 

we have been successfully working towards skill India development programs for central and state governments through our eKaushal platform. National Skill Development Corporation under MSDE has chosen IBM + eKaushal for the development of India's skill development ecosystem in 2017. Today eKaushal is powering 1.5 crore youth in more than 20,000+ training centers across 39 sectors enabling 70,000+ employers in such a short span of time. 

Our Platform iTrack, through which we are trying to bring academia and industry together. We have created multiple opportunities for students across sectors and roles. 

Below are some of the features of iTrack you may be interested in - 

EXTRA FEATURES 

COMMON FEATURES 

COMPATIBILITY 

Kindly start with the project, internship, and Job opportunities, so that we can get industry readied candidates for your organization as per the required skillset. 

Let me know how we can take this forward, I would request you to give some internship opportunities for our students who are skilled and assessed. To start with, we need your acknowledgment over the MoU, commercials we can always discuss at the stage where we have proved our value in terms of providing skilled fresher resources before that we will not charge any amount. 

Let me know if you have any questions, Look forward to having a successful and fruitful engagement. 

Thanks & Regards, 

Charan Kumar | Email: [ mailto:[email-masked] | [email-masked] ] 

Sr.Manager – Sales and Business Development 

Trans Neuron Technologies Pvt Ltd 

No. 35, 1st Floor, Mirage Point, 80 Feet Road, 

Koramangla 4th Block, Nirguna Mandir Layout, Cauvery Colony, 

Bengaluru, Karnataka 560034 

Mob: 9742804000 

Web: [ http://www.transneuron.com/ | www.transneuron.com ]