Subject: Re: LSM Joining Case Test - Punit Agarwal
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Tue, 12 May 2020 06:46:12 +0000

Does he have any sort of tech background? Work ex or education? If not, then ofcourse we can’t

Sent from my iPhone

On 12 May 2020, at 11:55, HR Livesalesman <[email-masked]> wrote:

Hi Ma'am,

Priorly we were considering him for travel, but ash's feedback was not positive for him for travel. Can we consider him for tech support?

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Punit Agarwal
E-mail  [email-masked]
Phone Number    (91) 9818849672
Which blurb would you select?   Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    In today's time when everything is digital getting tickets online is common and it also is convenient for the purchaser. Since this Blurb2 includes the convenience of getting tickets online this is the optimum response.
In the blurb the address should also be confirmed through the response.
Thanks
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   The main difference between providing “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied – you are also keeping them loyal!
Good customer service is how you greet and treat the customer in a nice and proper way where the customer is happy being served. But excellent customer service skill is meeting the demands and reaching beyond the customer's expectation. A total quality service.
Great Customer service regards the customer as the king and goes all out to meet the demand  and providing quality customer service

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