Subject: Re: LSM Joining Case Test - Poonam Pali
From: Poonam Pali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 May 2020 12:32:55 -0400

| | LSM Joining Case Test

Name | Poonam Pali
E-mail | [email-masked]
Phone Number | (91) 9971032604
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I would select this blurb reason emapthy is given,correct resolution with assurance is given also executive has reconfirmed the address so that there would not be any further delay in delivery as the customer only needs ticket to be delivered to the hotel.moreover link for tracking is given to the customer so that instead of struggling to contact the customer care team she can directly track her order more efficiently which will save her time.also greeting at the end makes it more satisfactory.thats how it should be-empathy,understanding the concern,giving best resolution at last greetings.its all perfect if anything could be added here,i would add more empathy part.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service only gives the resolution that can either sound robotic as the only concern is to provide the resolution.
Great customer service not only focus on resolution,it correctly understands the problem so that customer could not face it again only here we focus on giving personal touch to resolution to not do sound robotic and give more empathy.we focus both in resolution and giving customer best customer service experience.

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