Subject: FW: LSM Joining Case Test - Awinesh Kumar
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Sat, 9 May 2020 13:46:30 +0000

What profile is he for? His written seems fine

From: Awinesh Kumar <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 29 April 2020 at 1:54 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Re: LSM Joining Case Test - Awinesh Kumar

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Awinesh Kumar
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9927822749
Which blurb would you select?   Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    I selected blurb 4 because it answers all the querries of the customer as well as his details abd have appropriate measures for the customer to track his ticket details.
One thing that I would like to add on is their must be the name of the message sender and the company name in the end,so that the customer is aware that from where and who is sending him the message.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Good customer service include serving the customer with proper details and listening to his/her querries.

Great customer service include addressing the customer with proper knowledge and with facts and figures and resolving his/querries.so that the customer thinks that the service provider has sound knowledge about the services he/she is providing

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