Subject: Re: LSM Joining Case Test - Dipesh Kumar Verma
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Sat, 9 May 2020 06:45:02 -0700 (MST)

ok 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 9 May, 2020, at 19:13, Deeksha Dadu <[email-masked]> wrote: 

Can’t get through to him either. Set up a time for interview for Monday 

From: HR Livesalesman < [ mailto:[email-masked] | [email-masked] ] > 
Date: Friday, 8 May 2020 at 8:02 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: LSM Joining Case Test - Dipesh Kumar Verma 

Hi Sir/ Ma'am, 

This test is for travel. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

	
	
			LSM Joining Case Test 
		
	Name 	Dipesh Kumar Verma 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 9540068276 
	Which blurb would you select? 	Blurb 2 
	Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	As the customer is looking for the tickets to be delivered to the hotel address he is staying we have given him a time frame what normally it takes to get the tickets delivered along with the formalities required to ensure the delivery is done at the right time and place . Also we have given her an option to download the e-ticket which is sufficient for him to attend the event. 
	What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	A good customer service is to deliver the service which the customer is looking for like the correct answer and solution to his/her query. 

A great customer service is actually delivering the right solution along with personalising the customer query and even if the solution or answer what the customer is looking for is not delivered still you are able to make him understand the correct reason and process/policy of the company.. It is not just customer service it is for me called "customer success". 	

	
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