Subject: FW: LSM Joining Case Test - Prakhar Srivastava
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Sat, 9 May 2020 13:24:31 +0000

Test seems ok, please ask Ash to speak with him and let us know what she thinks.

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Friday, 8 May 2020 at 8:06 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Subject: LSM Joining Case Test - Prakhar Srivastava

Hi Sir/ Ma'am,

This test is also for travel.

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Prakhar Srivastava
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) +918447130785
Which blurb would you select?   Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    The service assistant provided empathy from the start.
He tried to pacify a couldbe Hyper Customer by assuring him for his tickets.
The re-cofirmation of the address was also a safe step taken by the assistant to nake sure he holds the right address as the customer plans to leave in two days.
Another best thing about the whole blurb was that the assistant also told the USP of the delivery partners, hence increasing his company's brand image.
And lastly he ended the conversation at a very strong note assuring the customer that the company I care for his travel.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Good customer service is making sure to follow all the rules of the rule book, whereas great customer service means thinking out of the box and setting new parameters of service.
Good Customer Service always leaves a customer contented for the services he availed.
Great customer service here differs and leaves customer in delight, as the customer cherishes every moment of the vacation.

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