Subject: FW: LSM Joining Case Test - Vijit Jain
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Sat, 9 May 2020 13:22:36 +0000

Reject

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Friday, 8 May 2020 at 8:07 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: LSM Joining Case Test - Vijit Jain

Hi Sir/ Ma'am,

This test is for tech support.

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Vijit Jain
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9711927358
Which blurb would you select?   Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    I would choose or select bulrb second. The reason for selecting blurb second is the event is about to take place in a week and customer haven't received the tickets.. So in blurb second customer do have an option of purchasing Instant e-tickets, and will be available to print almost immediately.

In this way customer doesn't have to wait for ticket's.

In case if customer does not opt for this option then in second blurb we do send the ticket when customer are traveling to the event. Customer has to update or provide us the hotel address and accordingly customer will receive the tickets

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)
good customer service is something where we try to satisfy the customer according to their need and while in great customer servicee we not only keeping customer satisfied , we are also keeping them loyal and giving the details according to company policy.

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