Subject: FW: LSM Joining Case Test - Arif Alam
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Sat, 9 May 2020 13:15:00 +0000

What is he for?

From: Arif Alam <[email-masked]<mailto:[email-masked]>>
Date: Saturday, 9 May 2020 at 4:54 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Re: LSM Joining Case Test - Arif Alam

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Arif Alam
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9212859235
Which blurb would you select?   Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    I will choose Blurb 4, because it clearly addresses the immediate concerns raised by the customer. There are 2 points that has to be urgently taken care off:
1. She would be travelling and her new address shall be of a hotel.
2. She might reach at the venue place beforedate and she expects to set off in 2 days. Hence, she might expect to receive tickets as early.

Blurb 4 identifies the first point mentioned aforesaid in the first two lines and clearly informs the customer '' this could be the hotel you'll be staying at"
and also in the last para deliberately tries to draw the customers attention saying "if the new address is not personal address...." Hence in this blurb, customer is getting the information exactly as she expects.

Blurb 4, also says that '' we will ensure that the seller sends the tickets as soon as possible to the new address''. These lines too explicitly explains the customers concern and assures her of the early delivery of the ticket and that too in her new address (the hotel).

However, the point i would love to add would be - a liitle more acknowledgement to the fact that as she would be setting off in 2 days there might be a possibility of her reaching early
and an appropriate assurance that tickets could be delivered as early as possible in that case to her hotel would have comforted the customer.

Rest everything this blurb 4 serves good.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   The main difference between providing “good” customer service and delivering “great” customer service is that, in good customer service, you are probably only keeping your customers satisfied.

However, in great customer service you are not only keeping them satisfied – you are also keeping them loyal and giving them the wow ! experience

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