Subject: Re: LSM Joining Case Test - Pritha Jain
From: Pritha Jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 9 May 2020 09:48:17 +0000

| | LSM Joining Case Test

Name | Pritha Jain
E-mail | [email-masked]
Phone Number | (91) 8527849066
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Being transparent with the customers as we have notified the cx about the event organisation and the availability of the tickets also at the same time assuring the customer. We have communicated the e tickets procedure with the customer.we have gone extra mile for the customer and advised all the necessary steps without being too rude to him.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is to understand the needs of the customer and fulfilling their requirements as per the company policies. However on the other hand the great customer service includes going extra mile for the customers n taking exception on different grounds and then maintain the existing ones and delight them with the services.

If I talk about the good customer service it only helps to retain the business and not probably grow whereas the great customer service brings in new business with the good word of mouth if we are delivering extra ordinary services.

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