Subject: LSM Joining Case Test - UPASANA ARORA
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>, saurabh <[email-masked]>
Date: Fri, 8 May 2020 07:32:00 -0700 (MST)

Hi Sir/ Ma'am, 

This test is for travel. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

	
	
			LSM Joining Case Test 
		Name 	UPASANA ARORA 
E-mail 	[email-masked] 
Phone Number 	(91) 9910284465 
Which blurb would you select? 	Blurb 1 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	I selected this blurb its looks a suitable answer to the question the customer has raised i need and i need to add sentence that he can take the print of tickets wherever he or she is thats not a big issue if he is travelling somewhere before event. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good customer service means that he has correctly answer to the customer query on Email or telephonically about the concern customer raised. 
Great Customer means that he is totally satisfied with the solution or answer given by the customer service representative about the issue the customer has raised and also briefly explained customer everything . 	

	
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