Subject: Re: LSM Joining Case Test - Anjali ANJALI
From: Anjali ANJALI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 May 2020 10:55:09 -0400

| | LSM Joining Case Test

Name | Anjali ANJALI
E-mail | [email-masked]
Phone Number | (201301) 9140471446
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I'll go with blurb 1 because the solution is should be delivered with kindness, patience and respect. Thus, in my opinion good customer service will include satisfying customer's immediate needs as well as ensuring that the company does not lose it's valuable customers along the way.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Communication is the key difference between good customer service and great customer service. That's why everything we do is all about communication. It's so important to establish a positive customer-business relationship and how to effectively communicate in that relationship. For many businesses, customer service tends to be a reactive relationship rather than a proactive and ongoing conversation. You usually only learn about an issue when a customer decides to bring it up to you. Businesses don't hear about the majority of customer complaints. The typical business only hears from only few of dissatisfied customers. In addition to this, 90% of dissatisfied customers never return to the business is why it's paramount to resolve issues you do receive. That way, you can take responsibility for the relationship and turn a negative customer experience into a positive one. The key for great customer service is to Communicate often, openly and proactively to maintain a healthy customer relationship. And If you aren't proactive with customer service you allow the customer to own the relationship. This leads to frustration and makes the customer experience even more negative than it already was. Don't let that happen. You are the one with the knowledge and resources to help them and your customer needs your help. You need to be in charge of establishing clear communication in the customer relationship.

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