Subject: LSM Joining Case Test - Sai Krishna Kuppili
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 7 May 2020 06:00:43 -0700 (MST)

For Travel. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

	
	
			LSM Joining Case Test 
		Name 	Sai Krishna Kuppili 
E-mail 	[email-masked] 
Phone Number 	(91) 9642407407 
Which blurb would you select? 	Blurb 2 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	Customer requested to send his tickets to hotel, which might have personal data security issues. But customer given his home address for delivery, also, customer is travelling in two days, hence the second option is appropriate as customer can download the e-ticket anytime anywhere. He will get his ticket delivered to mailing address too. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Offering good customer service helps with satisfaction and retention, while offering exceptional customer service can distinguish a company's brand from competitors with similar products. Good customer service often centers on delivering or slightly exceeding what customers expect from your company in contrast, exceptional customer service requires that you go above and beyond customers expectations. 	

	
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