Subject: Re: LSM Joining Case Test - Sai Krishna Kuppili
From: Sai Krishna Kuppili <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 May 2020 08:49:12 -0400

| | LSM Joining Case Test

Name | Sai Krishna Kuppili
E-mail | [email-masked]
Phone Number | (91) 9642407407
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Customer requested to send his tickets to hotel, which might have personal data security issues. But customer given his home address for delivery, also, customer is travelling in two days, hence the second option is appropriate as customer can download the e-ticket anytime anywhere. He will get his ticket delivered to mailing address too.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Offering good customer service helps with satisfaction and retention, while offering exceptional customer service can distinguish a company's brand from competitors with similar products. Good customer service often centers on delivering or slightly exceeding what customers expect from your company in contrast, exceptional customer service requires that you go above and beyond customers expectations.

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