Subject: Re: LSM Joining Case Test - Mohit Bhatia
From: Mohit Bhatia <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 May 2020 03:31:50 -0400

| | LSM Joining Case Test

Name | Mohit Bhatia
E-mail | [email-masked]
Phone Number | (110026) 8766201667
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

As the customer wanted the tickets for Lady Gaga at his hotel so blurb 4 is solving the customer purpose as he can update the address on his account by using the link viagogo.com. So he will get the notification and lastly he will get the tickets on his mentioned hotel address.All the important information is given in Blurb 4 about the expected delivery time and someone to be available to sign for delivery of tickets.

All the required information is given in Blurb 4 with regards to changing the delivery address and locating the order hence pramoting viagogo app.Customer should also get a call from the customer representative for confirmation of the tickets dispatch details as requested within 2 days. Ensuring that he is getting the tickets within time frame. After he received the tickets he should get a link or phone call for feedback related to services.

The Receiving date and time to be updated in Viagogo app for tracking purpose. This is also an added facility to update his new address in the app itself for future purchases.In case tickets not delivered as per the expected date customer should be inform by customer representative about the delay in dispatching the tickets and he should facilitate the tickets for the customer via email for timely resolution.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Conceptually, the main difference between good and great customer service is that, in the former, we are probably only barely keeping your customers satisfied while in the latter,you are not keeping them satisfied you also keeping them loyal.To great customer service is going extra mile to their customers.Like calling customer with an estimate time of arrival. And following it up after the service call to give all the details about the information.

A great customer sey experience is when you provide the 'extra Mile'for the customer. Providing what the customer needs but also going out of your way to do it. It also to make the customer very happy that you took the call and resolved their  issue and make a very good impression not only for you but for the company that you represent.

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