Subject: Re: LSM Joining Case Test - Rajat Gupta
From: Rajat Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 6 May 2020 08:12:00 -0400

| | LSM Joining Case Test

Name | Rajat Gupta
E-mail | [email-masked]
Phone Number | (+91) 9991778981
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | In my opinion, in 4th blurb the customer care executive is taking the responsibility to provide the resolution to the customer and providing the complete information regards how to track the order and checking the address and contact details. However, in other blurb the customer care executive is blaming to the organizer and not providing the appropriate resolution.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service typically means providing timely, attentive, upbeat service to a customer, and making sure their needs are met in a manner that reflects positively on the company or business. However, A great customer service experience is when you provide the “extra mile” for the customer. Providing what the customer needs but also going out of your way to do it. It also to make the customer very happy that you took the call and resolved their issue and make a very good impression not only for you but for the company that you represent.

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