Subject: Re: LSM Joining Case Test - Megha Gulati
From: Megha Gulati <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 6 May 2020 06:12:38 -0400

| | LSM Joining Case Test

Name | Megha Gulati
E-mail | [email-masked]
Phone Number | (91) 9717874185
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I have selected this blurb because we are giving assurance of ticket delivering on time and also give customer an option to download the instant ticket which he can take print out immidiately and can use that ticket. Also giving an option to change the address or travel address. I would like to add a further assistance in this blurb which was missing and a good way to end the conversation.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is keeping customer satisfied and great customer service is keeping your customer loyal.

Good customer service if customer wants to return a product as not happy with quality we will take the return. A great customer service we will
Take return and waive off all the amount as well.

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