Subject: FW: LSM Joining Case Test - Suraj Choudhary
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 6 May 2020 08:54:27 +0000

Reject, this guy’s test is very similar to that Ajay fellow. Looks like they are friends or have cheated from the same place. In any case, bad English. Reject

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 5 May 2020 at 7:36 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: LSM Joining Case Test - Suraj Choudhary

For Tech Support

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Suraj Choudhary
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9650765669
Which blurb would you select?   Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    As the Customer is anxious to recive the tickets as the Event will be taking place  in a week and the customer will be travelling for the Event as well. So he has also enquired if we can deliver the tickets to his hotel.

So i chose the 4th blurb because  ,

Being a customer service the customer trusts us to do whatever is needed to get his tickets delivered.
Telling the customer to ensure evrything is not correct  , so we must provide him all the details of how he would get the tickets delivered to his hotel and  , give him a surety that the tickets will be delivered as per his choice surely.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   The difference in good and great cust. Service is that  , sovling the queries and giving the customer the answers needed is what every cust. Service does for Satisfying their customers but , What if we could make them happy by helping them so that we can ensure the trust of the customer as he/she will be happy to stay our customer.

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